Support

Frequently asked question

Read books, listen to audiobooks and music with our dynamic content. Enjoy all our media on any iOS device, Android device, or computer system!
If accessing Lumatch content is causing trouble, please contact our support staff. Explain the problem, name the content category (book, audiobook, music), and provide the title of the product causing issues. Our technical staff can resolve your issue and a Customer Service Representative will contact you within 24-48 hours.
Direct your issues or questions through our support contact form. One of our Customer Service Representatives will be in touch within 24-48 hours.
To access books from our library, you must download Adobe Digital Editions. Download now.
If your web browser and mainstream device is listed here, you can access our site using the most updated versions of: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems: Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
We would love to. Contact our support staff with the name of the book causing issues, and the device you are using. Our technical staff will investigate the problem, and a support representaitve will get back to you as soon as we can, usually within 24 hours.
Lumatch is compatible with all modern smartphones and dessktop devices! Use your Apple or Android device to access our content, or view it on a personal computer. Mobile reading devices such as Kindle, with a built-in browser, also work!
Your account can be cancelled at any time, no questions asked, by contacting one of our Customer Service Representatives toll-free at 1-866-861-9867 by using our cancellation form by Clicking Here.
Our team works hard to offer the best library possible. Content is added on a regular basis, be sure to check frequently!
Cancel your membership whenever you wish. Once cancelled, your account is accessible for the remainder of your term. You will not receive additional billing after cancelling your account.
Different statuses of refund eligibility exists:

i) If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
ii) If you have not received the experience you expected from our website, you might be refund eligible.

For additional assistance or to request a refund, call a live representative by calling toll-free 1-866-861-9867. For a more detailed description of our refund policy, please refer to our Terms of Service.

Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-866-861-9867.
Following a successful membership cancellation and receiving a confirmation email, there should be no further charges. If you encounter an error, please reach out to a live representative to resolve the issue.
You can use as many devices as you want, anywhere in the world, to access Lumatch. All you need is an internet connection!
We work hard to update our library as much as possible. If there is something new you would like to see added, please send a request to requests@lumatch.com.

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